Returns & Refunds

Returns & Refunds Policy

At Deway, we want you to feel confident in every piece you purchase.

1. Return & Exchange Period

Return and exchange requests may be made within 14 days from the date of delivery, subject to the applicable laws and the eligibility of the item.

Defective products may be subject to additional rights under applicable Egyptian consumer protection laws.

2. Return & Exchange Conditions

For standard returns and exchanges, items should generally be:

- Unworn and unused
- Unwashed
- Free from stains, odors, or signs of use
- Returned with original tags and packaging
- In their original condition

All returned items are subject to inspection.

3. Non-Returnable Items

Returns or exchanges may not be accepted for items that have been:

- Worn, washed, or altered
- Damaged through improper use
- Returned without required tags or packaging
- Customized or personalized, where applicable

Any mandatory consumer rights under applicable law remain unaffected.

4. Exchanges

Exchanges are subject to product availability.

If the requested size or item is unavailable, we may offer an alternative solution in accordance with our policy and applicable law.

5. Defective or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible.

Where applicable, Deway will provide the appropriate remedy in accordance with Egyptian consumer protection laws.

6. Refunds

Approved refunds for online payments will generally be processed through the original payment method where supported.

For Cash on Delivery orders, we may request the necessary payment details to process an approved refund.

Refund processing times may vary depending on the payment provider or financial institution.

7. Contact Us

Deway

Email: Dewayegy@gmail.com

Phone: ____________________

Website: https://dewayeg.com